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Patron Services

PATRON SERVICES


ACCESSIBILITY 

Designated wheelchair-accessible seating is available and accessible parking is provided by UC San Diego in the South Parking Structure (formerly known as Osler Parking Structure). Wheelchair seat locations are available for wheelchair users and a companion. Additionally, a golf cart is available to assist patrons with accessibility needs to and from the drop-off location. You may pull into the Passenger/Ride Share Drop-Off area and a greeter will assist you. The Playhouse offers assisted listening devices free of charge at the Patron Information Booth for any patron who would like amplified sound (subject to availability). Please provide a credit card or ID for temporary deposit.

Listening Devices Provided in Part by


CHILDREN under the age of 6 are not permitted in the theatre during performances unless otherwise posted. Unaccompanied minors ages 12 and under are not permitted in the theatre. Out of respect for fellow audience members and the performers, babes in arms are not permitted in the theatre during performances. 


CONCESSIONS AND DINING

La Jolla Playhouse’s on-site restaurant, James’ Place, is open for dinner service at 5:00pm on nights of performances. James’ Place offers full bar service and a selection of specialty Asian fusion, steak & coastal cuisine items, per the menu below. Reservations can be made by phone as well as OpenTable. Indoor and outdoor seating options are available. Please note, James’ Place is not open prior to matinee performances.

Concessions opens 90 minutes before showtime at the bar outside of the Weiss Theatre. Come early to relax outside and enjoy a selection of beer, wine, cocktails, sodas and individually wrapped snacks. All food and drinks must be consumed before entering the theatre.


COVID-19 SAFETY

The Playhouse continues to follow guidelines and strategies provided by San Diego County, California Department of Public Health, and Centers for Disease Control and Prevention for all in-person activities.Please go to LaJollaPlayhouse.org/plan-your-visit/covid-safety for our latest policy updates.


LATE SEATING

Should you arrive late for any performance or need to leave your seat during the performance, you may be asked to wait in the lobby until an appropriate moment. To minimize any disturbance to actors or other patrons, you may stand or be seated in the first available location by House Management even if not your assigned location. Please be advised that some performances may not allow for late seating or return to your assigned seat.


PARKING AND SHUTTLES 

For the latest parking and shuttle information, please go to LaJollaPlayhouse.org/plan-your-visit/parking 


PATRON SERVICES is located in the lobby or courtyard of each theatre. A volunteer is available to distribute assisted listening devices and answer questions.


PHOTOGRAPHY/RECORDING DEVICES 

Photography and video or audio recording of performances is strictly prohibited.


PLEASE SILENCE or turn off all electronic devices, including cell phones and watches, before the performance.


SAFETY IN THE THEATRE DISTRICT

La Jolla Playhouse is constantly working with UC San Diego Police Department and Transportation and Parking Services to maintain a safe and secure environment in the parking lots. Patrons are welcome to use the UC San Diego escort service by contacting UC San Diego Community Service Officers (CSOs) at (858) 534-9255 (WALK). Further questions regarding security, please contact UC San Diego Police at (858) 534-4357 (HELP).

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